RETURNS (PLEASE READ ENTIRE REFUND POLICY)
We are not responsible for products returned in error.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Within 30 days of your very first purchase of the TopCoat® 16oz you are guaranteed a full refund if you are not satisfied during the 30 day period. If you purchase a kit, you must return all microfiber towels, the 16oz bottle as well as the travel size 2oz bottle to be eligible for a refund. Refunds are for one 16oz of TopCoat® or one TopCoat® 16oz Kit. If you want to try the product out, do not order large quantities as they do not qualify for a refund.
To be eligible for a return on other products, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If any item(s) are returned outside of the Refund Policy terms they will not be shipped back and will not be refunded.
Several types of goods are exempt from being returned. Perishable goods cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Digital products such as training courses or ebooks
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 611 S Pear Orchard Rd Unit #2962, Ridgeland, MS, 39158, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 611 S Pear Orchard Rd Unit #2962, Ridgeland, MS, 39158, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.